The entity you are contracting with is Car Trust Plan Limited, Edinburgh House, 1-5, Bellevue Road, Clevedon, BS21 7NP.
The policies posted on our sites may be changed from time to time. Changes take effect when we post them on the Car Trust site.
Car Trust is a marketplace that allows and facilitate users to offer, sell and buy vehicles within in secured manner facilitated by Car Trust Plan Limited. As a marketplace, Car Trust does not own or sell the vehicles listed on this site, so the actual contract for sale is directly between the sellers and buyers.
While we may provide pricing and other guidance in our Services, such guidance is solely informational and you may choose not to follow it. Also, while we may help facilitate the resolution of disputes, Car Trust has no control over and does not guarantee the existence, quality, safety or legality of vehicles advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell vehicles; the ability of buyers to pay for vehicles; or that a buyer or seller will actually complete a transaction or return a vehicle.
While using or accessing the Services you will not:
We may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue our Services.
Without limiting other remedies, we may, limit, suspend, or terminate our services and user accounts, restrict or prohibit access to, and your activities on, our Services, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:
When a buyer or seller issue arises we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in order to do the right thing for both buyers and sellers.
All users, sellers and buyers are required to register on the Car Trust website prior to use of its services. Providing optimal security and peace of mind to the user, and to prevent fraud we require you to provide information which could help establish your identity and credit status. By accepting the Term of Use Agreement during the registration process you agree to Car Trust using your information with credit reference agencies to check your credit status and confirm your identity. If you would like a copy of your information held by the credit reference and fraud prevention agencies we use, please contact credit reference agency, Experian Limited directly.
If you are a seller, Car Trust will use the information you provide while advertising your vehicle including the registration number for a full HPI check of the vehicle including any accidents in the past and outstanding finance etc. This information will be shared with potential buyers. By accepting the Term of Use Agreement you agree to Car Trust using information about your vehicle to full HPI check your vehicle.
After we confirm identity and credit score of the users, the registration user account will be activated and you can benefit from full Car Trust services as a seller or a buyer or both.
The fees we charge for using our Services are listed on our Seller fees page. Car Trust does not charge any fee for advertising vehicle on its website. The Car Trust fee for sellers for a successful transaction is 1.5% of the sale price of the vehicle and buyer will not pay any fees. The fees cover all the services provided by us including arrangement of viewing/test drive, agreeing price, smooth and secure transaction of the sale of the vehicle including clearing of any finance on the behalf of seller etc.
We may change our fees from time to time by posting the changes on the Car Trust site 14 days in advance, but with no advance notice required for temporary promotions.
In addition, you will be subject to late fees surcharge. Car Trust, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report. If you wish to dispute the information Car Trust reported to a credit bureau (i.e., Experian, Equifax or TransUnion) please contact us at Car Trust Plan Limited, Customer Support, Edinburgh House, 1-5, Bellevue Road, Clevedon, BS21 7NP. If you wish to dispute the information a collection agency reported to a credit bureau regarding your Car Trust account, you must contact the collection agency directly.
You will be able to list your vehicle on Car Trust website and three options will appear near your asking price on your listing; Purchase, Make an offer, Arrange a viewing/test drive and buyers will be able to choose any of these options. Next to the asking price three estimated prices of the vehicle will also be present, i.e. Trade-in price, Part exchange price, private sale price.
If you have advertised your vehicle for sale on any other website, you will be able to list your vehicle on Car Trust website. Your listing will remain on the website for up to 6 months.
In your listing clearly describe the vehicle; specify the vehicle’s condition accurately, describe any flaws and include lots of pictures.
When listing a vehicle, you agree to comply with rules for listing and selling practice policy and that:
Accordingly, to drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer.
In consideration of our agreeing to permit you to use the Website, you agree that you will only use, reproduce and print materials for your own personal, non-commercial purposes. In particular, you must not use the contact details provided by sellers of vehicles to contact such sellers other than in connection with a genuine enquiry relating to the purchase by you of the vehicle in question.
The pages contained in the website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.
The information contained in the material in the website is only for information purposes. The material on the website does not constitute advice and you should not rely on any material on the website to make (or refrain from making) any decision or take (or refrain from taking) any action.
The website contains material submitted and created by private and trade dealers and other third parties. We exclude all liability for any illegality arising from or error, omission or inaccuracy in such material.
We give no warranties, conditions, guarantees or representations, express or implied, as to:
When posting content using Car Trust's Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise any and all copyright, publicity, trademarks, database rights and intellectual property rights you have in the content, in any media known now or in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights and promise not to assert such rights against us, our sub-licensees or assignees.
You represent and warrant that none of the following infringe any intellectual property right: your provision of content to us, your posting of content using the services, and our use of such content (including of works derived from it) in connection with the Services.
We may offer catalogues of stock images, descriptions and product specifications that are provided by third-parties (including Car Trust users). You may use catalogue content solely in connection with your Car Trust listings.
Car Trust shall have the right to edit, alter or modify the advertisement for the purposes of correcting errors, redesigning the advertisement to Car Trust house style and removing any material which may, in the opinion of Car Trust, damage Car Trust’s reputation or breach these Terms. Car Trust has the right at its sole discretion to decline to publish or omit or suspend the advertisement.
The seller should note that the buyer shall be entitled to return the vehicle and receive a full refund if the vehicle is not of satisfactory quality and as described in the advertisement.
All advertisements are published in good faith by Car Trust, therefore, Car Trust does not in any circumstances accept responsibility for the accuracy or otherwise of any published advertisement nor is any kind of warranty expressed or implied by such publication as to the quality of the vehicle or its suitability for any purpose, and all or any such warranties, whether express or implied by statute, common law or otherwise, are hereby excluded.
Car trust hereby expressly disclaims all liability whatsoever (including liability for consequential loss or loss of profit) howsoever arising from the publication of any advertisement or use of the equipment whether due to inaccuracy, error, omission or any other cause and whether on the part of optical marketplace limited or its servants, agents or any other person.
The Seller will indemnify Car Trust against all loss, damage, costs, claims and expenses which Car Trust may suffer or incur as a result of any material breach of these Terms, without prejudice to the generality of the foregoing, this indemnity will extend to material placed on the website which breaches the intellectual property right of any third parties notwithstanding any publication by Car Trust.
Provide detailed information in your listing to help buyers get the answers they need. Buyers often have questions before, during and after a sale. By providing detailed information in your listing and responding right away to any questions buyers send you directly, you can help buyers get the answers they need.
When buying a vehicle you will be able to use any of the three options appearing near the asking price of a vehicle, i.e. Purchase, Make an offer, Arrange a viewing/test drive and agree a price with the seller.
When buying a vehicle, you agree to the rules for buyers and that:
Not paying for vehicles
Making unreasonable demands
When you buy a vehicle, you're accepting the seller's terms as set out in their listing, provided they comply with our listing policies. You're entitled to expect that the seller will do what they've said. We know there are sometimes exceptional circumstances, and we allow reasonable and limited requests. However, the seller is not obligated to fulfil requests outside of their terms.
Facilitation of sale of the vehicles
Once the seller and the buyer have agreed a purchase price, the buyer will have to BACS transfer the full amount of the agree price to the Car Trust’s ‘Client Holding Account’, details of which will be provided. Once we have received the conformation of the money in ‘Client Holding Account’, we shall clear any outstanding finance on the vehicle on the behalf of the seller. The buyer and seller will be asked by us to arrange a vehicle handover time and venue. Both the buyer and seller will receive a unique code for the transaction via text which they will have to confirm to each other to avoid any mistake or fraud.
Both the buyer and the seller will also receive a receipt for the sale of the vehicle containing a checklist including but not limited to confirmation of ID check (Passport/driving license), ownership of the vehicle (name of the owner matches the ID documents), conditions of the vehicle, V5, Insurance doc, Road Tax confirmation, MOT, Service history, Vin Number, mileage. Both parties will have to sign the receipts and keep for their respective records at the time of vehicle handover. The Car Trust fee will be deducted after completion of the sale (calculated as 1.5% of the sale price). The seller will be asked to load a copy of the receipt as a proof of completion of the sale on Car Trust website prior to remaining amount transferred to his/her account.
Disputes between the buyer and the seller
We require all users to register prior to be able to use Car Trust services. Identity and credit status of all users is checked, as well as full HPI of the vehicles is checked. These checks are specifically incorporated to minimise the risk of any fraudulent activities, falsification or misrepresentation of the vehicles advertised and provide safe and secure services to all our users.
Sellers are strongly encouraged to provide detailed accurate information about the vehicle, particularly about any flaws, imperfections or damages and plenty of pictures to help potential buyers make informed decision whether to make a purchase or not.
Buyers are also strongly encouraged to arrange a viewing/test drive the vehicle to make sure the condition and performance of the vehicle is fully matched with the advertisement. Both buyers and sellers are supplied receipt of the sales including a checklist including but not limited to confirmation of ID check (Passport/driving license), ownership of the vehicle (name of the owner matches the ID documents), conditions of the vehicle, V5, Insurance doc, Road Tax confirmation, MOT, Service history, Vin Number, mileage which both parties have to sign to confirm that they are happy with transaction.
It is the buyer’s responsibility to check the vehicle thoroughly during the viewing/test drive and at the time of vehicle handover, and make sure they are satisfied with all items on the checklist prior to signing it.
Despite this if a dispute arises between the buyer and the seller after the completion of the transaction and handover of the vehicle, both parties will be expected to co-operate in resolving the dispute. Car Trust will be happy to provide assistance to resolve the issue, however, by accepting this Term of Use Agreement you agree to release Car Trust (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favour at the time of agreeing to this release.
Other terms for dispute
If you suspect fraud, report it
If you think, both as a buyer or seller, any fraudulent activities are being carried out during the sale of a vehicle, immediately report your concerns to Car Trust.
You can also contact law enforcement in your area, as well as the buyer's area. We'll cooperate with any investigation.
We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Bid update and other notification functionality in Car Trust's applications may not occur in real time. Such functionality is subject to delays beyond Car Trust's control.
You agree that you are making use of our Services at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
In addition, to the extent permitted by applicable law, we (including our parent, subsidiaries, affiliates, officers, directors, agents and employees) are not liable, and you agree not to hold Car Trust responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:
Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to any amounts due up to the price the vehicle sold for on Car Trust.
If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favour at the time of agreeing to this release.
You will indemnify and hold us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this Agreement, your improper use of Car Trust's Services or your breach of any law or the rights of a third party.
All rights, including copyright, in the content of these web pages and in the photographs of any vehicles displayed on the website from time to time and all database rights in our database of vehicles, are owned or controlled for these purposes by us.
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise by implied by statute.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including without limitation any liability for:
We make no warranty that the Website (or websites which are linked to the Website) is free from computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure that you use appropriate virus checking software.
The Website contains hypertext links to websites that are not operated by us or by our associated companies. We do not control such websites and are not responsible for their content. Our inclusion of hypertext links to such websites does not imply any endorsement of the material contained on the websites or of the owners.
You may establish a hypertext link to the home page of the Website, but not otherwise, without the need for our written consent, provided there is thereby no implied endorsement or sponsorship of you, your company or your website by us.
Car Trust Plan Limited ("Car Trust") is committed to protecting your privacy. This Policy applies to visitors of the Car Trust website at www.cartrust.co.uk (the "Website").
This Policy sets out the basis on which any personal data that Car Trust collects from you or that you provide to Car Trust, will be processed by Car Trust. Please read the following information carefully to understand Car Trust's views and practices regarding your personal data and how Car Trust will treat it.
For the purpose of the Data Protection Act 1998, the data controller is Car Trust Plan Limited, a company registered in England and Wales under company registration number 10370665 and whose registered office address is at Car Trust Plan Limited, Edinburgh House, 1-5, Bellevue Road, Clevedon, BS21 7NP.
All details supplied to Car Trust will be safeguarded both by this Policy and also by the Data Protection Act 1998.
Amendments and updates to this Policy may be made from time to time. Any revisions will be posted on this page so you will always be aware of what information we collect. Please review this page regularly so that you are aware of any changes.
Website users can send messages to each other through Car Trust. We encourage open communication between our users but we don't allow them to use these options to send spam, offers to buy or sell off Car Trust, threats, profanity, or hate speech. We also don't allow users to exchange email addresses or links that do not directly help buyers and sellers complete a transaction on Car Trust.
Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including your messages being blocked, limits of your buying and selling privileges and suspension of your account.
Please remember that we don't have control over communication unless it takes place through Car Trust.
We don't allow our members to send each other spam. "Spam" is an email (or part of an email) that is both unsolicited and commercial in nature.
Unsolicited means the person who received the message didn't request it. Commercial means the message discusses buying, selling, or trading of goods or services.
Some examples of spam include:
If you receive a warning for violating our spam policy and you believe it was sent in error, or you were suspended for violating our spam policy and would like to learn more, please contact us.If you have received spam from another Car Trust member, please forward it to Car Trust.
We don't tolerate threats of physical harm using any method including by email or on our public message boards.
If you receive a threat, please report it to us immediately. Also, report it to local law enforcement. In addition to contacting law enforcement, you should consider contacting your local phone company if the threat was made by telephone or the other member's Internet service provider (ISP) if the threat was made through email communication.
If, through the email evidence you provide, we confirm a serious threat of physical harm was made, the offending member's account will be indefinitely suspended.
Website users aren't allowed to use profanity or hate speech in their communications with other members through Car Trust. If you receive a message with this kind of language from another Car Trust member and the message was sent through Car Trust, please report it to us immediately.
Car Trust may collect the following information about you:
Information you provide when you register on the Website
As part of the registration process we will collect your name, email address and telephone number. We will also collect your postcode in order to provide a positioning of each vehicle within our database, this allows potential buyers to locate vehicles for sale within a set radius of a chosen location.
If your advert expires we will contact you via phone or email to give you the option to relist your advert.
We supply a customer to customer email service that allows individuals who are viewing your advert to contact you via a link displayed on your advert, without exposing your email address. We use this to disable any potential harmful or spurious links that may expose you to fraudulent activity. The use of the customer to customer email service is mandatory for security provisions. We reserve the right to monitor and retain all communications via the email service for security monitoring purposes.
We collect information in order:
All information (except bank details information) you provide to Car Trust is stored on Car Trust's secure servers.
Once Car Trust has received your information, Car Trust will use strict procedures and security features try to prevent any unauthorised access.
We may disclose your personal information to third parties as follows:
When you register with our Website, we ask you whether you would like to receive our communications detailing offers, news and services from Car Trust and/ or information from third party companies via email and/or via post that we feel may be of interest to you. In order to receive these communications, you will need to opt in during registration.
On occasions Car Trust runs promotions in which personal information is collected. We will always ask you if you agree to this and advise you if this information may be shared with a third party. You will always be asked to provide your consent to this use by opting in.
To stop receiving Car Trusts promotional offers and alerts, please click the link found at the bottom of each email or update your account preferences.
You have the right to access all personal information supplied to Car Trust and rectify any inaccuracies on the information held. Further enquiries should be made to email@example.com or sent to Customer Services, Car Trust Plan Limited, Edinburgh House, 1-5, Bellevue Road, Clevedon, BS21 7NP.
Questions, comments and requests regarding this Policy are welcomed and should be addressed to firstname.lastname@example.org.
To get the best Car Trust experience, you need to have cookies enabled. If you don't wish to enable cookies, you will still be able to use the site but you may not be able to use some of the essential features we offer such as placing an advert so we recommend you keep them enabled.
If your computer is configured to accept cookies we will be able to provide time saving functionality such as:
However, if you'd prefer to restrict, block or delete cookies from Car Trust.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.
For further information on cookies or for details on how to delete them or refuse their installation on your computer, please visit http://www.aboutcookies.org/
We use Google Analytics to carry out statistical analysis of page use, page interactions and paths through the Website to evaluate and develop our Website. This is known as 'digital analytics'. We may also record certain information that customers provide during a Website purchase or other process.
This information allows us to understand individual behaviours and needs more accurately. For more information on how Google uses the data collected via this service, see here: http://www.google.com/policies/privacy/partners/
To opt out of being tracked via Google Analytics, you can also use Google's opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
We are linking the anonymous cookie data collected in Google Analytics with data collected via the anonymous Google Doubleclick cookie, utilising a feature called 'advertising features.'
In practice, this means that when you visit our website(s) we will collect the value of the Doubleclick advertising cookie (if one exists on your browser) within Google Analytics.
This feature allows us to link information collected in Google Analytics with Google's Display network, to enable re-marketing campaigns on this network, as well as enabling us to collect basic (anonymous) demographic information about our website users.
You can opt out of Doubleclick campaigns here - http://google.com/settings/ads
We use ScorecardResearch to help with the collection of Internet web browsing data, in creating reports on Internet behaviour and trends such as new versus repeat visitors to the website. The ScorecardResearch tagging is not used to identify the user visiting a page, although data such as a timestamp, the URL, and the title of the web page may be collected.
Adobe AudienceManager allows us to collect information regarding user activities and interactions with the Website such as the pages viewed and the searches conducted. The data collected help us to provide you with more relevant products, content and marketing messages on the Website and advertising on third party sites.
Adobe AudienceManager is not designed to collect personally identifiable nor sensitive data, and any information collected cannot be used to personally identify you.
Whenever you are not logged in, we use a non-personally identifiable cookie to understand the number of unique visitors who look at the adverts on the site.
We like to understand the response that we are getting to our used car advertisers on the site, and so we use a cookie to store some information about the search you have performed.
In order to provide you with quick quote insurance prices for each advert as you search around the used cars section of our site, we need to store your age and the number of no claims years’ information that you provided to us when you enabled this option.
In order to gather feedback from our customers about the site's products & features you will be invited to provide your feedback on occasion by filling in a short survey. Providing feedback to us will enable the Car Trust team to act on this feedback and improve services and features.
Browsers are changing all the time, to get the most up to date information about managing your cookies in your browser visit www.aboutcookies.org (this will open in a new window - please note that we can't be responsible for the content of external websites)